Call Centre

Our Support Team that run the system provide a structured process to prioritising jobs, dispatching resources internal (staff)  or external (Council staff and park users), communicating to all parties, monitoring progress and reporting on work flows.  This often includes updating the Council's own system.

As well as capturing the issue, the system also manages the repair or remedy process through to conclusion.  Issues are logged, allocated to a response person, actioned in the agreed time lines, reported and invoiced (if billable) back to Council in accordance with set protocols (this may include updating of asset data/as-built as applicable).